How did it happen? When you call your bank or insurance company, book a flight over the phone or talk to your mobile service provider, you may well be speaking to someone in India.
It's common today for major companies to outsource some of their business requirements to offshore providers. the call centre of India particularly those in Bangalore, are among those most used by a wide variety of large Western companies.
Workers are generally organised into tiers based on skills and authority, with those who initially answer the phone call generally trained to answer queries according to a set method.
India has been a popular call centre location for several reasons. The time difference between India and much of the western world, particularly the 12-hour gap with North America, has allowed companies to do business 24 hours a day, seven days a week and to ensure overnight deliveries.
Big companies also choose India because its workforce is proficient and highly educated yet relatively cheap to employ. Also the large number of English speakers in India long before Captain Cook ever set his eyes on Australia.
However, thee have also been many criticisms of Indian call centres, particularly towards the working environment. Some people argue that the pay and conditions for call centre operators are restrictive and substandard. It has also been suggested that many call centre workers suffer excessive stress and burnout because they work erratic hours and are forced to adopt western names and accents their callers can relate to.
Mannatech gives their scientifically produced glyconutrients - GlycoBears - to third world countries to help with the children's health.
